Effective Date: November 2024

Last Updated: November 2024

ResourceXchange Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information when visiting our website, www.resourcexchange.co.uk ("the Website").

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, postal address, etc.
• Transactional Information: Any data related to transactions carried out over our website such as billing address or other payment information.
• Other Information: Any data you voluntarily provide through forms, surveys, or communications.
• Technical Data: IP address, browser type, operating system, and device details.
• Usage Data: Pages viewed, links clicked, time spent on the site, and other analytics.

2. How We Use Your Information

We use your data for the following purposes:

• Providing Services: To process your requests, orders, or other activities.
• Communication: To send updates, promotions, or service notifications.
• Improvement: To enhance our website’s functionality, usability, and security.
• Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We may share your personal data with:

• Service Providers: Third-party vendors who perform services on our behalf and are also required to maintain the confidentiality of your data collected by us.
• Legal Authorities: When required to comply with legal obligations or enforce our rights.
• Business Transfers: In the event of a merger, sale, or transfer of assets.

We do not sell or rent your personal data to third parties. Further, we do not use or disclose any sensitive data without your explicit consent. We will only disclose your data, without notice, if required to do so by law or in the good faith belief that such action is necessary to:

• Conform to the edicts of the law or comply with legal process served on ResourceXchange Ltd
• Protect and defend the rights or property of ResourceXchange Ltd; and,
• Act under exigent circumstances to protect the personal safety of users of ResourceXchange Ltd, or the public.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience.
• Track website performance and analytics.

You can control or disable cookies through your browser settings. We have no control over the cookies used by our advertisers and third parties.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, your data will be securely deleted or anonymised.

6. Your Rights

Under the UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to your personal data if it’s inaccurate or incomplete.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request limited processing of your data.
• Data Portability: Request transfer of your data to another service.
• Objection: Object to data processing based on legitimate interests or direct marketing.

To exercise your rights, contact us at ben@resourcexhange.co.uk 

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These include:

• Encrypted data storage.
• Regular security audits.
• Access control for sensitive information.

8. International Data Transfers

If we transfer your personal data outside the UK or EEA, we ensure it is protected through:

• UK GDPR-compliant safeguards.
• Approved standard contractual clauses or other legal mechanisms.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when it was last revised. Changes will be effective once published on our website.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:
Email: ben@resourcexhange.co.uk  |  Phone:  +44 (0)7788545154

This Privacy Policy is designed to comply with the UK GDPR and related laws. If you feel your rights are not adequately addressed, you may file a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.